Effective Date: December 10, 2025

1. General provisions and data controller

The data controller, for the purposes of this privacy policy, is “Vila Ravijojla” Accommodation (Registered Rural Tourist Household), located at Cara Dušana 80, Krčedin, Serbia. Our policy explains how “Vila Ravijojla” collects, uses, protects, and shares your personal data when you visit our website. For any questions, complaints, or requests regarding the processing of your data, you may contact us via email at: booking@vilaravijojla.rs.

2. Data we collect

We collect your data through two primary methods:

Firstly, we collect data you directly submit to us via our contact forms for bookings and general inquiries. This data includes your full name, email address, phone number, and country of residence. Payment card information is collected and processed exclusively by authorized third parties (payment processors); we neither store nor have access to this data.

Secondly, data is collected automatically via analytics tools and cookies. Automatically collected data includes your IP address, device and browser type, operating system, as well as website usage data (pages visited, time spent, click path). We utilize Google Analytics and Facebook Pixel for analysis and marketing purposes, as further detailed in the Cookies Policy section.

3. Purpose of data usage

We use your personal data strictly for specific purposes. The primary purpose is the processing and confirmation of your accommodation booking and providing efficient customer support. We also use your data for responding to your inquiries. Data collected via cookies is used for traffic analysis and enhancing the user experience on our website. Marketing communications (e.g., newsletters) are sent only with your explicit consent.

4. Data security and third parties

Your data is protected by technical and organizational measures (e.g., site-wide SSL encryption) to prevent unauthorized access, loss, or misuse. We share your data only with third parties necessary for the operation of our services (such as authorized payment processors and email delivery services), which comply with applicable data protection standards.

5. Your rights

As our user, you have the right at any time to request access to the data we hold about you, to request its correction if inaccurate, or to request the complete deletion of your data from our records (Right to Erasure). If you believe that the processing of your data is not being carried out in accordance with the law, you have the right to object to the data processing. All requests and objections can be sent to booking@vilaravijojla.rs.

6. Cookies policy

Our website uses cookies to provide you with the best possible user experience, analyze traffic, and optimize advertising campaigns.

We use Strictly Necessary (Functional) Cookies which are essential for the proper functioning of the site and cannot be disabled.

In addition, we use Analytical and Marketing Cookies from third parties. We have implemented Google Analytics to gather anonymous data on website usage (page visits, duration) for the purpose of content improvement. Furthermore, the Facebook Pixel is installed for tracking conversions and analyzing the effectiveness of our advertising campaigns on Facebook and Instagram platforms. This cookie allows us to show relevant advertisements to website visitors.

Upon your first visit to the site, you have the option to accept or reject the use of analytical and marketing cookies. If you wish to manage your settings, you may at any time delete cookies or block their storage through the settings in your web browser (Chrome, Firefox, Safari, etc.).